Expert and User Insights by Advanced Internet Technologies, Inc. (AIT, Inc.) Customers
Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina-based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides ...
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Users Reviews |Advanced Internet Technologies, Inc. (AIT, Inc.)
My experience with this company has been nothing short of a nightmare. It all started when I was billed twice for the services they provided. I tried to address this issue by updating my card information on their website, but they conveniently updated their website to make it impossible to update the card on file.
Over the course of several weeks, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged.
To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with one of their representatives.
But the horror didn't end there. The client who was supposed to receive the services, which I had repeatedly attempted to pay for, ended up suing me for $10,000. I lost this case as a result.
This company's incompetence and disregard for its customers have not only caused me substantial financial loss but also unnecessary stress and legal troubles. I strongly advise others to steer clear of this company and its services.
AIT has been a horrible service to work with. I started with AIT around 15+ years ago to simply register my URL names. When I started a business in 2019, I decided to use them for hosting my main website, and for building a custom marketing site that needed some underlying programming. Here's how all this went:
1. Byron Briggs, the CFO, gave me an estimate of between $1200 to $1800 to build and do the programming for my "special" marketing site. Said it would take perhaps 1 to 3 months. Results:
Took 9 months and cost $4800. Plus, the system over the next couple of years constantly had problems. Apparently, there was only one programmer--located in Romania--that actually knew how to do the work. So, besides costing a fortune to get this thing going relative to the original quote, I never had smooth functioning and no proper support.
2. Main Business website: They put together a simple website with an OK design, but poor functionality. It was an ecommerce site, so reliability was critical. This is where they failed miserably. One Friday, with the weekend coming up, my website crashed. I emailed and messaged my contact there, Rachel, as well as Byron. I was promised that the site would be back up within the afternoon. However, this didn't happen. They all went home and left my site down for the whole weekend.
Going forward, the above experience was more or less how things went, but overall, things bumbled along. However, then Rachel left the company in early 2021 and there seemed to be no one else there to do anything or give support. I had to work with a person named Stephen Jones, who was completely useless. Byron Briggs, basically went AWOL and my site constantly had intermittent problems with little proper support.
In April 2021, I hired an outside internet design firm and had them create a nice Wordpress layout to give to AIT to put together. All was done to Byron Brigg's specifications. However, after months of dithering, nothing ever got done. My main contact knew nothing about how website worked and they didn't seem to actually have anyone else to do the work.
I moved my main site away from AIT to Hostinger in early 2022. However, AIT continued to charge me for hosting the site. I was unable to get anyone stop the charges and to refund the improper ones. So, I had to have my credit card company get involved and return the improper charges to me.
In March of 2022, I instructed AIT to move my custom made special marketing website to Hostinger. However, I have not been able to get my website files from AIT. The next step unfortunately will be that I will now have to sue AIT to recover my website files for which I paid almost $5K to build.
Stay away. The company seems to have fallen apart. They have one guy, Richard, that answers the phone (if anyone does at all) in customer service. I think he's the only guy that actually works there--but out of his home, since a dog sometimes barks in the background.
I was one of AIT's early customers in the 1990s, when they first started up and I've been with them ever since. Up until when Clarence Briggs was there, the place was tops. Now it's become a total trash bin thanks to his son Byron who took over and who is, as a businessman, totally unprofessional and as rude a person can be towards his cutometers. Too bad, since the rest of the people there seem to still be good people. But thanks to AIT I almost lost my domain name that I've had since 1996! Any other hosting company has to be better than this former, once great company.
We have been a client of AIT since 2013 and we have one dedicated, one co-located and one VPS server with them each doing something vital in regards to our company. Anytime we need a custom solution or something goes sideways, AIT reps are always there to give us advice or help in fixing whatever went wrong. The company is made up of our veterans who take on their civilian roles as seriously as they did when in service to their country.
They are always there and most of our issues are resolved over the phone or in less than 24 hrs using their ticket support.
Unlike some providers, AIT also seems look out for their customers bottom line and incredibly has switched billing automatically for us twice when a new service or product came out that was either the same price or less just because it was the right thing to do.
My previous employer hosted their web sites with AIT for many years and were always satisfied with the performance and customer service they provided. So when I needed to setup sites for a new personal business it was only logical to use AIT as my hosting company. I've had these sites with AIT for over 2 years and continue to be very satisfied. Everything just seems to work so I don't have many issues. But when I do, the technical team is always very responsive and goes the extra mile to research and resolve the issue in a timely manner. I heartily recommend AIT to any business looking for a professional hosting company.
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