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I use Nexcess for my Clients' managed Wordpress Hossting. Their platform and features are top notch and their support is excellent. There people are always friendly and knowledgeable.
Nexcess is currently blocking our CDN provider, KeyCDN, and has been for nearly a full month. When we first noticed the issue, the technician investigating it said they weren't blocking any of those IP addresses. We spent 5 days going back and forth between Nexcess and KeyCDN trying to figure out why our site was having issues. Turns out Nexcess WAS blocking KeyCDN IP addresses and the support tech didn't understand IP addresses. Now we've been waiting on their SysOps team for an additional 2 weeks and we are still unable to use our CDN. Absolutely unacceptable support for what we are paying.
Hi Jeff - we deeply apologize for this experience you've had, and understand your frustration. Were you able to get this resolved after leaving your review in February? If you could provide us with your account information so we can notify our team about this so it doesn't happen again, that would be great. You can reach us at heretohelp@nexcess.net. Thank you.
It took weeks for Nexcess to solve the problem as they continued to blame the CDN for the issue. Finally they realized they were blocking the CDN and the upper level devs still took weeks to get that unblocked. But our site had major issues for days and cost us sales. When I asked about getting our downtime comp'd, I was pointed towards Nexcess policy that as long as your servers are up you don't give credit for downtime even if your own systems are the cause. So at this point we have picked a new provider and are in the process of launching a new website with them. No apologies and no attempt to make it right. Very poor hosting provider.
I've been using Nexcess for our business site for 14 months now and have been nothing but happy with my site performance. We've had no downtime, super-fast speeds, and great support. We moved from Bluehost and could immediately see the difference in speed & security. I love how they auto-update our plugins but check them first to make sure there are no issues.
if you are used to proper service providers, you will be hugely dissapointed
we could not even log a support ticket and we tried service for one whole month. out of world experience. disappointed that we really fell for their marketing and reviews. even more, disappointed they appear to be connected to the liquid web somehow. if they were not, we would not touch them.
Sajid here Ticket: 09374565 someone submit Fake DMCA against our website Orginal content website also mine submit DMCA on Behalf of my website and use it against my website. Nexcess have not proper legal team to validate any DMCA. They are disable my 2 live website and say remove it from our hosting company my website goes disable by nexcess.
If i submit Fake DMCA to any big brand which host on Nexcess without checking Nexcess will be disable your website
Very Frustration with their legal team Brock Birchmeier
As an account manager it is always a pleasure working with Nexcess on client projects! The team at Nexcess is consistently reliable, responsive, and customer success oriented! - Nicole P
Our contractual experience was not good with nexcess. They should not automatically charge a service that has been stopped. We request the transfer of hosting in September to another platform. We were notified that everything was transferred successfully. We called the company, paid the month of September in October and suspended the service. The surprise that they charged the following 3 months in the bank's automatic, and when we found out we asked for the return of the undue payment and the answer was, I'm sorry but we will not return it because there is no proof that you requested suspension and switching servers does not mean that you suspended the services. What? Poor response to a customer. When we transferred our website to this company, the previous server WP Engine was excellent customer service and everything was easy, without undue charges or difficulties
When asked to recover an old site, they overwrote the LIVE SITE.
Earlier this week we reached out to their support to recover an old version of a website to a new staging platform. We made it very clear that we did not want this iteration on our live site (We even specified EXACT IP ADRESSES). Without question or clarification, they overwrote our live site. We are working with a VIP client, and have been working tirelessly to process revisions and finish this site. Our reputation is on the line over a hasty decision made by a support rep. If you can't provide proper site recovery/migration, don't offer it at all, PERIOD. We do not have time or money to continue being held accountable for mistakes made by flaky support reps, and the remnants of the Liquid Web buyout.
I have seen many postive feedback about Nexcess, but the support is very very poort. They average replying time is 2 days, how can store owner trust with such a slow support.
Nexcess offers the Nexcess Client Portal as an alternative to the cPanel, bundled with all of its hosting plans. It’s a custom hosting admin panel that is just as powerful; it has thousands of licenses in production and expects to increase that number by thousands more in the coming months.
, and StellarWP are all part of the Liquid Web Family of Brands.
Is Nexcess a reliable web hosting provider?
Yes, Nexcess is a reliable host with a 100% uptime guarantee. It has eight data centers (three privately owned) carefully chosen for security, performance, and strategic positioning. Nexcess’s data centers are also PCI compliant, with additional redundancies and a 24/7 support team.
Does Nexcess provide good customer support?
Nexcess is superior regarding customer support. It provides for a comprehensive Knowledge Base, Live Chat, Email, Phone Support, and a Ticketing system. You can expect instant support and friendly live chat agents.
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