Dear Mr. Indika,
Thank you for taking the time to share your feedback. We sincerely apologize that you're unhappy with our decision regarding your refund request for a actively running Windows Server service.
We understand your frustration, and we want to assure you that we carefully review all refund requests based on our clearly outlined policies, which are available on our website - https://www.srilankahosting.lk/refund-policy
We delivered your Windows server and control services as per your order and payment, and on time. However, we understand that you requested a full refund approximately seven days later, despite no issues with the service or product itself.
As you may have already seen in our refund terms and conditions, we are unable to offer refunds for "change of mind" requests. Nevertheless, we do provide full refunds to any customer if we are unable to deliver services on time, experience server uptime issues, or encounter technical problems on our end. We do not require any explanation for such refunds.
We appreciate your understanding that we have these policies in place to provide stand service to our customers like you.
We understand that this refund request has resulted in our first 1-star review. Please be assured that this is not reflective of our usual service uptime, and we remain committed to guaranteeing quality service to all our customers.
Sincerely,
SriLanka Hosting Team