A2 Hosting vs. Forthnet 2021

s because I'd changed the url to start http rather https, but discovered that Mike (your support op) had already made a diagnosis and had fixed the problem. Very impressive. Regards Brian

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

α, το οποίο ήταν εξωτερικής φύσεως και έκαναν πόσο καιρό για να το εντοπίσουν. Αφού το ''έλυσαν'', έχω ξανά τεχνικές αποσυνδέσεις και θα μου στείλουν τεχνικό για έλεγχο με πιθανές χρεώσεις φυσικά, ενώ το ιστορικό υπάρχει καταχωρημένο! Λένε ψέματα συνεχώς οτι επιλύθηκε το πρόβλημα, μας είχαν αφήσει 5 μέρες χωρίς σταθερό και ίντερνετ, χωρίς να μεριμνήσουν άμεσα. Είχα εξηγήσει επανειλημμένα οτι εργάζομαι από το σπίτι και παρακολουθώ το μεταπτυχιακό μου επίσης από το σπίτι, ψάχναμε τους τεχνικούς που υποτίθεται πραγματοποιούσαν επίσκεψη στο χώρο μας και ξαφνικά χτύπησαν αλλά δεν τους άνοιξε κανείς. Ενώ ήταν πάντα κάποιος στο σπίτι! Δεν ενδιαφέρονται για την άμεση εξυπηρέτηση του πελάτη παρά μόνο να μας χρεώνουν για τις ''υπηρεσίες'' τους! Αν υπήρχε μηδέν στην βαθμολογία, θα το επέλεγα!