Canadian Webhosting vs. Hostwinds 2020

hen cdn web hosting for 3 years. Honestly, they the very best.. there servers are extremely fast. Support is always there. For example , toay they restored our site promptly after an idiotic change we made. That's with cov19 and there support working home.. wow

site to be transferred or did a mistake on the order process - they regulated everything for our satisfaction. Besides that the hostwinds support team does really know how to handle opencart and wordpress and helped us with the configuration of both platforms. Hostwinds investigated together with us the errors and always delievered a great solution to solve the them. We are more then satisfied with the host. One last thing: the support time. If you want a 24/7 support and a store restore within the shortest time - Hostwinds is the hoster to work with. Considering the prices we have to conclude, that it was the best decision we could have make - to change to Hostwinds.

g small sites for friends and family and I loved the interface from CWH and the one click installs. The bandwidth available to me from the Okanagan was the best of all hosting providers I had tested with the least number of hops.
Then one day a friend informed me he was not receiving emails properly. I tried to login to my CWH account and found I could not, I submitted a ticket and from that point forward I felt like I was chatting with an online scam of some sort as they were "hmmm don't see any issues on our end" then I would reply indicating I had had hosting service with them for years, "ah yes it appears we had a hardware failure and we are attempting to resolve the issue". No problem, right? I mean, stuff happens, let’s work together to rectify the issue because that is what customers expect from a reputable company. They could not recover ANY of the data (half dozen sites some with multiple SQL databases and thousands of emails).
I gave CWH 1 star on each of the options below even though a couple of the items I would list at 4-5 star but the average score was waaaaay too high for this company considering there is absolutely nothing more important when it comes to web hosting than reliability.

e for "object storage" for months without any emails etc. It is buried in the footer of one of their replies that they won't cancel any service "for" you despite telling you that your services are cancelled, then ceasing to provide any further communication. I discovered it on my Visa, and had to create a ticket to find out what they wouldn't say when I requested cancellation, that unless you go through your account with a fine-tooth comb and look for anything they can possibly bill you for (that you didn't create, was auto-created for you and NOT under the products section where all your other stuff is) and cancel it manually yourself, then request formal written notice that all products and services (or anything they can possibly invoice you for) is cancelled, then they'll just keep billing you for months or years. Other hosts don't do this. You cancel with another host, and you're cancelled. They consider this as a "separate" service, and even though I requested cancellation of hostwinds "service" they didn't count this and claim that you have to do it yourself, where no other host seems to have this policy, for a very, very good reason. They must really be hurting for money if they have to opt you into stuff you didn't even want, or use, then refuse to cancel it, hide it, then not make perfectly clear this extra charge you didn't want will keep going, after 3 cancellation requests. 3. Finally got it cancelled.