HostGator vs. Hostwinds 2021

y web design and hosting business. In these 15+ years they have never once failed to quickly and perfectly answer any question and fix any issue. I host 170+ client sites with Hostgator's reseller plans. Thanks for all you've done for me.

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One small company with 5 employees (sending maybe 25 daily emails combined) has constant problems sending email. They are rejected by the recipient because the HG email server IP address is blacklisted. The outgoing servers IP address are frequently changed to help fight this, but it does not work for long. We call, they fiddle and say its fixed, 2 to 7 days later more rejected email. Eventually I run into a tech that says "this is because "some other customer" on the shared server sends spam and gets the server blacklisted". Tech support (used to be great) cannot fix it and, not knowing I'm a professional in the industry, spew complete BS in efforts to lay blame elsewhere.
Tier 2 tech supports response is "try gsuites or Office 365 - in other words "we cannot stop this from happening:" Looking for new hosting service now, and feeing bad for recommending them to a customer I've had over 20 years.

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.