HostPapa vs. KnownSRV 2019

g - Cheap, good resource management, not a single downtime, good read/write disk speeds, good network speed. As some sites grew on shared hosting and got a fair amount of visitors, speeds were still pretty good without noticable difference. Moved those to VPS after a while.
VPS - Have multiple virtual private servers at the moment ranging from smallest plans up to v3. Had a single downtime in past few years on one vps which lasted about 1 day and it was partially my setup mistake, partially security upgrades performed on their end. Received 3 months for free due to 1 day downtime. Prices may be a bit expensive for some people, but if you are looking for quality like I do, don't look further. Network speeds, disk read/write and resource management between virtual machines - all good. Even the smallest openvz VPS plan with 1GB of memory works very well with 5 medium sized sites, mail server, a few docker containers and a few other things.
Dedicated servers - Three dedicated machines are currently working for about a year and a half, absolutely perfect - no a single issue with performance. Actually, had only one issue upon installing a newer .iso image over ipmi as something did not talk well about the drivers, but it was installed by them within a day.
Reliability - I am not afraid for my data with them, but I still have backups provided by them.
Pricing - For the quality I receive, this is not expensive. Will rather pay a bit more and sleep well, than get woken up in the middle of the night.
User friendly - Everything that was asked for, it was received. Even some extra services. ;)
Support - Did not have to contact support for any issues, except for adding new IP addresses to existing VPS. This was usually resolved within 6-24 hours.
Features - Customizable options in cpanel (shared hosting), good dedicated server customization - from backups, RAID controllers, power supply redudancy ect.
Overall recommended if you mind about quality of your service, but don't mind paying a bit extra than what others ask for.

y reply. i even need to login to create a cancellation ticket and wait again? what is the point for having support there? huh?

ny is like the "Russian dolls", you do not know really who is the owner.
Would not recommend to anyone, there are so many other and better alternatives than this in Europe.
This is the true!