Generally, a chaotic and disorganised website host. As you can probably imagine given their relatively low-price point, they are a reseller, of Stable...
point to be precise. Sad as it is you often get what you pay for, and this is one such occasion.
Harsh as it may sound, its unnecessary stress from beginning to end with Shark... Clunky website, poorly maintained (yet often referred to) knowledgebase and constant networking and configuration changes... Sometimes with little or no notice. Personally, for me, the last point is a biggie. This has left sites and services offline or not working correctly on more than one occasion, requiring immediate or short-term remedial effort to get things standing up again and thoroughly tested.
Combine these points with generally poor communication... When there is notice of a change it often provides little notice, an ultimatum, or focuses on the mid/long-term benefits to the business, rather than the client right now... So, it is all rather messy.
It is always good practice of course, but do make sure you properly read the product-specific terms and conditions if registering, as there is at least one service offered which is essentially useless when you marry it up to its Ts & Cs.
The one-man-band that is Chris at Shark / Net87 / Chick etc is decent in fairness if you read this line again and take it in context alongside the price.
If you, your company, group or organisation *need* service dependability, technical support with real answers and that is 24/7, or general calmness and peace of mind I respectfully recommend trying elsewhere. If your operation is small and reasonably happy with 'cheap and cheerful' then Shark Hosting may well work out fine for you.
Best of luck.
I was using their services since 2019, their renewal rates were increased and they pushed me to use upgraded reseller package. I decided to move my fi...
les from their server and then happened the WORST thing, They told me on chat that i would be able to move my files till Tuesday, They suddenly suspended my services and asked me to pay 20 Usd in order to access my WHM for 2 minutes to download the backup. I had long discussion with their support team and they were just forcing me to pay money.. My website was down for 4 hours just to wait for their support to respond.Their support team is poor and they can Scam you.
I have left 4 Usd in their so called in house credit, that they overcharged me just to show how faulty their system is.
Stay away and choose a better Web host...!!
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