A2 Hosting vs. Hostway 2021

step ahead and helped me in resolving issue even when sometimes it was beyond their scope .Great value and customer delight .Thanks so much

P, EXPLICITLY AND PATIENTLY. I HAVE BEEN VERY HAPPY WITH HOSTWAY SINCE 2003, AND NOW I LIKE THEM EVEN MORE. I HIGHLY RECOMMEND THEM TO YOU.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

environment. Hostway is running PHP version 7.0.33+ (debug version) which is very outdated. It’s been lagging behind for some time, but everything’s stayed relatively stable. An outdated PHP means a less secure environment, which is a major concern.
WP and WC are on the verge of new updates that will push everyone into PHP v8 and above. As long as nothing is updated on the back end, his site will stay up and running; however, plugin developers will soon stop supporting older PHP and require updates for their software to remain functional. If updates are based on PHP v7.4 or higher requirements, which will no doubt be the case, it’ll effectively bring his whole site down.
According to Hostway, they’re running the latest PHP version they support. I ask every week or so when the warning pops up. It’s extremely frustrating to get the same “we’re working on it” response every single time.
Also, Hostway's server is very slow, with a TTFB of over 3 seconds and a fully loaded time of over 8 seconds. Considering the tiny size of my client’s website (~12 pages), this is an abysmal byte rate. Potential customers will click off long before 8 seconds have elapsed. I’ve tried to optimize the site as much as I can (e.g., reducing image sizes, removing older posts, etc.), but I can't speed up the TTFB since it’s reliant on the server specs. I’ve talked to Hostway about this, too, with no resolution.
Just for laughs I pinged a friend and had him plug the site into his servers just like it comes from Hostway without any optimization or caching configured. The normal TTFB on his servers is around 300-400 MS, as a comparison. Just abysmal all the way around, but I can’t get my client to switch and I refuse to use Hostway’s web developer, which will only add to my client’s ~$400 annual hosting fees.