CanSpace Solutions vs. GreenGeeks 2020

to their staff for making the migration so straightforward. There was no downtime at all during the migration process, and they helped ensure that the switchover for our staff was as painless as possible. We're also paying less than half of what we were before, when you factor in that we're paying in Canadian dollars now.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

they had revised their plans in the background.
New inode limits set at 150K caused our account to get flagged and forced upsell conversation with the support started. Until today, they never officially announced or informed about this change to their existing users. Neither do they list this information within the plan details.
So, lesson learnt, GreenGeeks ToS allows them to do whatever, whenever, without any limits. They are the only and last arbitrator to rule over their ToS, which quite frankly is a bad joke.
To top all this up, we have more than a year left in our billing cycle, which GreenGeeks refuses to refund, yet they are happy to close our account. Fair deal?
TLDR; BE AWARE OF UNJUST BUSINESS PRACTICES AND SKETCHY TOS.